How to order
You do not need to have an account to shop at Proclere. Simply add goods to your basket as required, and then proceed to the checkout. For your peace of mind, all our online transactions are processed securely and we will confirm your order via email.
How we secure your details
Our e-commerce system uses Secure Sockets Layer Technology (SSL) to ensure that your personal details and credit card information remains private. SSL is the system that is used by all reputable e-commerce sites and is the industry standard for encryption technology.
We use Sage Pay and their Secure Servers to manage all our online card transactions. Find out more about how SagePay protects your card details here. Sage Pay (formerly Protx) is the largest independent payment service provider (PSP) in the UK and Ireland.
How to pay by credit or debit card
All you have to do is select which card you want to use and key in the required information at our secure Sage Pay payment page, including the card number and expiry date. You must provide us with a billing address before submitting your order. We accept Visa,Visa Debit, Mastercard, Solo and Visa Electron. We regret that we do not currently accept American Express.
Ordering by Phone
Simply take a note of the goods you'd like to order and call us on 01494 811 490 (Monday- Friday 9.00am-5.00pm).
How to request a trade account
Trade customer accounts are available by applying online using our convenient sign up form, or call us on 01494 811 490 (Monday- Friday 9.00am-5.00pm). We will require evidence of your professional credentials, such as your registered business details and/or professional qualifications.
How to pay with a trade account
Trade account holders can pay online by credit card or, on application, by credit account. Please contact us once you have received your user name and passsword. Please note that credit account ordering and any associated credit facilities are subject to approval and are not included as standard with a trade customer account. We reserve the right to remove any credit account facility if our credit terms (payment within 30 days) are exceeded.
To benefit from trade pricing, you must log in to your trade customer account with the user name and password that we provide, otherwise your order will be charged at retail prices.
Watch out for multibuy saving for trade customers
Selected products are available in multibuy packs which offer substantial savings on buying single items. To benefit from these low prices, make sure you add the multibuy pack or packs to your basket - multibuy savings are only available where a multibuy pack is indicated, and are not available when purchasing multiple single products. E.g. to get multibuy savings on a 6-pack, make sure you choose the multibuy pack of 6 - don't add 6 single items to your basket.